Frequently Asked Questions

FAQ Categories - FAQs

Welcome to our Frequently Asked Questions. Under this section you will find answers to most common questions related with our services.

What includes my car rental in Crete?

- All taxes (including VAT 24%)
- Unlimited Kilometers
- Free road map
- Free 1st driver
- Free Heraklion/Chania airport & port delivery/collection
- Free delivery/collection to hotels within 10 km from Heraklion/Chania /Rethimno/ Agios Nikolaos
- 24-hour road assistance all over Crete with leading company
- Unlimited Kilometers


- Night Delivery/Collection Fee (from 21.00 PM to 08.00 AM) : 25.00 Euros (incl. VAT)
- Additional Drivers (free of charge the 1st driver) : 3.00 Euros per Day (incl. VAT)
- Baby Seat/Booster Seat : 3.50 Euros per Day (incl. VAT)
- GPS - Navigation System : 10.00 Euros per Day (incl. VAT)
- One-Way Rental, Heraklion-Chania: (e.g. pick up in Heraklion and return in Chania or vice versa) 50.00 Euros flat fee (incl. VAT)

- Each delivery or collection in outlying areas/hotels: 
       Sitia: 100.00 Euros (incl. VAT)
       Sfakia: 120.00 Euros (incl. VAT)
       Any other outside of Heraklion/Chania city limits (10 km): 0.30 €+VAT per km (minimum charge: 11.75 €+VAT)

Two sets of insurance to choose

Standard Rates include:

All taxes (including VAT),Third Party Liability Insurance (TPI).

Collision Damage Waiver Insurance (CDW) and Theft/Fire Protection Insurance (TPI), with a deductible/excess of 600 € (Groups B,M), 750 € (Groups D,E,K), 900 € (Groups F,NT) and 1150 € (Groups G,I) (these excess amounts are plus VAT 24%).
Death or damage to third parties up to 500.000 Euros.
Material damages to third parties (exluding your own vehicle) up to 100.000 Euros.
Glass, tyres, underside, exterior mirrors and antennas of car is not covered (Extra Cost 15.00 Euros per day).
See Rates

Premium Rates include:

All taxes, Third Party Liability Insurance (TPI)

Full Collision Damage Waiver Insurance (CDW) and Full Theft/Fire Protection Insurance (TPI), with no excess (except car groups G,I).
Death or damage to third parties up to 500.000 Euros.
Material damages to third parties (exluding your own vehicle) up to 100.000 Euros.
Glass, tyres, underside, exterior mirrors and antennas of car is not covered (Extra Cost 15.00 Euros per day & Negligent off-road use of car cannot be covered).
See Rates

Insurance is voided when:
a) Driving the car off-road or on unpaved roads negligently or without due care and attention,
b) Car is driven in violation of Greek Traffic Law (e.g. ignoring stop signs or red traffic lights, driving under the influence of alcohol or drugs)
c) When the car is on board a ship
d) Theft or damage of any personal belongings while in the Car
e) For damages to the undercarriage of the vehicle, tires, external mirrors and antennas
f) For accidents that take place when a driver is not declared on the Rental Agreement and he/she drives the Car
h) For accidents that renter has not informed our office accordingly, & filed relevant accident report as is obliged by the Greek Traffic code, no matter if the accident was his/hers responsibility or not even if the renter is fully covered by a credit/charge card, he/she will still have to pay "GreenMotion Car & Van Rental" all costs incurred in repairs or replacement of the car.


Our car rental associates, "GreenMotion Car and Van Rental", have offices in Heraklion Town, Heraklion Airport, Rethimno Town (Adelianos Kampos), Chania Airport, Agios Nikolaos (and other areas of Greece).
Cars can be delivered to you in many parts of Crete, at the airports, ports and even at your hotel or villa.
It is possible to return your car at a different location to the pickup point with an extra one way rental fee.

How Do I Book A Car Or Get A Quotation?

You book online and secure through our website Just go to the car rental pages and follow the simple and quick reservation procedure.

Rental Duration

Rental days are calculated on a 24-hour basis, with a grace period of 3 hours (later return will mean an extra day will be charged).

How You Pick Up Your Car

Upon your arrival at Heraklion Airport or Chania Airport please report to our "GreenMotion Car and Van Rental" desk,which is located outside of the arrivals hall. Or receive the car at your hotel.
Drivers will need to show (all held in their own name) their full driving licence, ID card/passport, car rental confirmation and a valid credit card in their own name when they pick up the car.

In case your flight is dealyed or cancelled, if you added your flight details to your booking, we will be able to track your flight and may hold the car for you for some time. If your flight is delayed it is important to call us using the contact number of the company displayed in your confirmation voucher as soon as possible.


The car must be delivered with fuel as was at the beginning of the rental. Otherwise renter should be charged with the cost of the missing fuel plus Euro 7,00 for refueling service charge. The renter is obliged to follow the manufacture's instructions and always use the correct type of fuel. If you return it with more, there is no refund on unused fuel. If you would like your car to be delivered with a full tank of petrol (e.g. because you have a long journey), please advise us and it will be arranged.You can then return the car with a full tank, or pay for the difference.

What Do I Need To Check Before I Drive The Vehicle Away?

It is very important to check and report any existing damage on the vehicle in order to avoid any charges regarding damage caused by a previous renter. You have to sign at collection/delivery a form for damage to the vehicle.

How You Pay

Depoist is required upon your car confirmation. Payment upon your car rental pick up is made by credit card (no debit card). Accepted credit cards (no debit cards) : Visa, MasterCard, American Express.
The rental contract will be signed and you will show your credit card to the "GreenMotion Car and Van Rental" employee who will meet you with your car.

Driver's Age

Minimum 21 years old for credit card holders & 23 years old for non credit card holders, for car groups A, B,C, D,E, FC. For all other car groups minimum driver's age 25 years old.
There is not a maximum age as far as the driving licence is valid.

Driving Licence

A valid driving licence issued at least a year ago. If you are a European Union citizen, just your regular driver’s license is sufficient for driving in Greece. However, if you are a citizen outside of the EU, you need to provide an international driver’s license. These can be obtained with relative ease by filling out an online form and paying a fee in your home country.

Other Locations in Greece

We can offer you a car in other areas of Greece as well: e.g. Athens, Santorini, Thessaloniki, Kalamata, Peloponnesse, Karpathos, Rhodes, Mykonos,Chios, Samos, Zakynthos, Lefkada, Corfu, Igoumenitsa, Ioannina, Parga, Volos, Nafplio, Milos, Naxos, Paros, Kos, Samos.

Across the boarder rentals

Crossing the Greek boarders with the vehicle is prohibited without the prior written authorization from our company.

Carrying the Car

An advance written authorization from our company is required for carrying the car on a ferryboat,or any other mean of transfer.

Traffic violations

The renter assumes full responsibility for traffic violations and pays the respective fines.

Incident Administration fee

In case of an incident, there is a non-refundable fee of Euro 30.00 to cover administration expenses, irrespectively of driver's liability.

What approval / deposit would I have to leave upon car pick up?

For all reservations credit card authorization of the deductible excess will be taken as an authorization for security purposes (even for reservation with Premium Insurance as approval). The authorization will be higher for specialty vehicles. These funds will not be available to you during the rental. 
Once you return the car back without a damage, the deposit/guarantee amount will be released/refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank. 
If for any reason the main driver’s card does not have enough funds for the deposit, our representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount. 
This is standard practice with all car rental companies.

What is the difference between an approval and a deposit?

An approval is an amount held on your credit card, and may be used for the deposit. This amount will show as a pending amount on your card until the rental is completed. Once the rental is complete then the deposit will be released to your card.

How long after my rental finishes will it take for my deposit / approval to reach my account?

Please allow up to 20 business days for the funds to clear and become available in your account, depending on your bank. 

We Have More to Offer

We will answer any questions you may have about your vacation in Crete, Greece with tips and suggestions to make your valuable days in beautiful Greece a well-deserved reward. A wonderful lifelong memory.

Enjoy the island to the full by visiting our extensive Crete website: - the guide to the "Crete You Are Looking For".

We provide beautiful and interesting small hotels for you to stay in Crete on our website - where your reservations are handled personally. As a best friend would do, we give you full details and show you many photographs of the places we recommend. Travel has never been such a pleasure to plan.

Living in Crete, our greatest pleasure is making sure you enjoy the best, most interesting and fun aspects of this unique island.

The best way to see Crete and experience its magic, wonderful villages and beaches, hidden bays and splendid drives, is to hire a car.

Of course we know the whole Greece! Have a look at our Greece website:

Rent your car now, for the best value and service.

Please note: The vehicles shown in photos are examples. Specific models within a car class may vary in availability and features such as passenger seating, luggage capacity and mileage.

Or maybe you would like to book a taxi transfer online easily and safely from the airport or port to any location via our website.

We can help you find your flights to and from Crete as well. Tickets can be bought for almost all flights via our partner website and for your ferry tickets to/from Crete via our partner website is based in Heraklion of Crete and its a licensed local agent certified by the Greek National Tourist Organization.

GNTO (EOT) license number: 1039E60610137001 - Superb Travel

Any Other Questions

Please send us an email to with your questions. We will happily answer them.
(It is a good idea to include your telephone number in your message)

Can I get a refund if I return my car early?

In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days. Many thanks for your understanding.

Cancellation Policy

No cancellation fee up to 48 hours before the rental starts.


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